FAQ

How can I get cookies?

We operate on a pre-order basis. When drops are open, you can place your order directly on our website and choose either pickup or local delivery in Montreal.

What are your prices?

Prices vary depending on box size and seasonal flavors. A standard 3-pack starts at $12.75 CAD, and our deluxe specialty boxes range from $25–$49 CAD. Full pricing is shown once ordering opens.

Can I select any flavor?

Yes! During each drop, you can customize your box by selecting from available flavors. Flavors rotate often, so check the menu during each drop.

It says “Pre-ordering: Temporarily Closed.” When can I order?

We bake in limited batches on select dates. When pre-orders reopen, you’ll see them announced on our site and Instagram. Join our mailing list to be the first to know!

Where are you located?

We're based in Montreal, with pickup available from a set location (provided via email after checkout). Local delivery is also available within select zones.

Can I place a corporate or special event order?

Absolutely! We love working with brands and events. Use our Contact form or email us directly to inquire about bulk orders or customized cookie boxes.

Are your cookies nut-free?

Some flavors contain nuts or are made in a kitchen that handles nuts. While we do our best to avoid cross-contamination, we cannot guarantee a nut-free environment.

Do you ship cookies?

Not yet — we currently only offer local pickup and delivery in Montreal. Stay tuned for nationwide shipping in the future!

How big are your cookies?

Our cookies are large bakery-style, roughly 3.5–4 inches wide and packed with gooey centers, chunks, and fillings.

Do you offer gluten-free or vegan cookies?

We do not currently offer gluten-free or vegan options, but we're actively working on bringing both to Lyssa’s Cookies in the near future. Stay tuned for upcoming drops and announcements!

How long will my cookies last?

Cookies are best enjoyed within 3–4 days. Store in an airtight container at room temperature. You can also freeze them for up to a month!

Can I heat up my cookies?

Yes! For the fresh-baked feel, warm them in the microwave for 8–12 seconds, or in the oven at 300°F for 3–5 minutes. Enjoy melty magic in every bite!